Privacy Policy

1. Accountability
Intupact Human Resources Inc., operating as Intupact Group (“Intupact”, “we”, “our”, or “us”) is responsible for personal information under its control and has designated a Privacy Officer to ensure compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Privacy Officer Contact:
Jason Spalding
jason@intupactgroup.com

2. Purpose of Collection
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:
• providing consulting, advisory, and related services
• responding to inquiries and communications
• delivering reports, insights, and recommendations
• processing payments
• improving services and user experience
• complying with legal and regulatory obligations

3. Limiting Collection
We limit the collection of personal information to that which is necessary for the identified purposes.
We do not knowingly collect unnecessary or excessive personal information.

4. Types of Information Collected
We may collect:
• contact information (name, email, phone number)
• professional and organizational information
• communications and inquiry content
• billing and payment information
Sensitive Information Notice
Users may voluntarily provide information related to workplace concerns, including:
• interpersonal conflicts
• employment-related issues
• workplace complaints or disputes
Important:
We do not require sensitive personal information to provide our services.
Any such information is provided voluntarily at the user’s discretion.

5. Limiting Use, Disclosure, and Retention
We use and disclose personal information only for the purposes identified in this policy, unless otherwise required or permitted by law.
We do not sell personal information.
We may disclose information to:
• service providers supporting our operations
• payment processors
• professional advisors (legal, accounting)
• regulatory or legal authorities where required
Retention
Personal information is retained only as long as necessary to fulfill the identified purposes or as required by law.
When no longer required, information is securely deleted or anonymized.

6. Safeguards
We implement reasonable safeguards appropriate to the sensitivity of the information, including:
Administrative Safeguards
• restricted access to information
• internal confidentiality expectations
Technical Safeguards
• secure platforms and password protection
• controlled system access
Physical Safeguards
• protection of devices and records
Despite these measures, no method of transmission or storage is completely secure.

7. Accuracy
We make reasonable efforts to ensure personal information is accurate, complete, and up to date as necessary for its intended use.

8. Openness and Transparency
We make information about our privacy practices readily available through this policy.

9. Individual Access and Correction
Individuals may request access to their personal information and request corrections where appropriate.
Requests can be submitted to the Privacy Officer using the contact information provided above.

10. Challenging Compliance
Individuals may challenge our compliance with this Privacy Policy or applicable privacy laws by contacting our Privacy Officer.
We will investigate all complaints and respond within a reasonable timeframe.

11. Consent
By providing personal information, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions.
Withdrawal of consent may impact our ability to provide services.

12. Third-Party Services and Cross-Border Transfers
We use third-party service providers, which may include:
• website platforms (e.g., Wix)
• cloud storage providers (e.g., Google Drive)
• communication tools (email systems)
These providers may store or process data outside of Canada.
By using our services, you acknowledge and consent to such transfers.

13. Artificial Intelligence and Automated Tools
Certain services, including those offered under WorkClarity, may involve the use of artificial intelligence.
Important Limitations:
• AI-generated outputs are provided for informational purposes only
• outputs may be incomplete, inaccurate, or contextually limited
• no guarantee is made regarding accuracy, completeness, or reliability
• outputs do not constitute legal, medical, or professional advice
Users are solely responsible for any decisions made based on such outputs.

14. No Reliance
Information provided through our services, including AI-generated insights, is not intended to be relied upon as a substitute for professional advice.
Users assume full responsibility for any reliance on information provided.

15. Updates to This Policy
We may update this Privacy Policy from time to time.
Continued use of our services constitutes acceptance of any updates.